1. Use of our website
These conditions are the only conditions applicable to the use of this website and replace any other, unless express prior written consent from the Seller. These Terms are important both for you and for us, as they have been designed to create a legally binding agreement between both parties, protecting your rights as a customer and our rights as a company. You declare that upon placing your order, you have read and accept without reservation the following Conditions.
You accept that:
- You may only use this website to make queries or legally valid orders.
- You may not place any speculative, false or fraudulent order. Should we have reasonable grounds to believe that an order of this nature has been placed we are entitled to cancel it and inform the relevant authorities.
- Should you not provide all the information we require, we will not be able to process your order.
By placing an order through this website you assure us that you are over 18 and legally capable of entering binding contracts.
2. Availability of the service
The items offered through this website will only be available in the destinations listed in the section Shipments and Returns.
3. How to formalize the contract
This information and the details contained in this website do not constitute a binding offer to sell the products, but an invitation to do business. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. Should your offer not be accepted and a charge has already been made to your account, this amount will be refunded in full.
To place an order, you must follow the shop online procedure and clic on "Authorize payment". After that you will receive an email acknowledging receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as the order itself involves and offer you make us to purchase one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending an email confirming that the product is being shipped (the “Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will be formalized and accepted only when we send you the Shipment Confirmation.
Only those products listed in the Shipment Confirmation will be subject of the Contract. We will not be obliged to supply you with any other product that might have been ordered until we confirm the shipment in an independent Shipment Confirmation.
4. Availability of the products
All the orders of products are subject to availability, and in this respect, if difficulties arise regarding its supply, or if there are no articles in stock, we reserve the right to provide you information on replacement products of the same or higher quality and value that you may order. If you do not wish to place an order for those replacement products, we will refund any amount that you might have disbursed
5. Refusal to process an order
We reserve the right to withdraw any product from this website at any time and/or remove or modify any material or content thereof. Although we will always do our best to process all orders, there might be exceptional circumstances that force us to refuse the processing of an order after having sent the Order Confirmation, and we reserve the right to do it at any time, at our sole discretion.
We will not be liable before you or any other third party, for removing any product from this website, regardless of whether that product has been sold or not, removing or modifying any material or content from the website, or for refusing to process an order once we have sent you the Order Confirmation.
6. Right to withdraw from the purchase
If you are entering the contract as a consumer, you may withdraw from the Contract at any time within 14 calendar days since the reception of the item. In this case, the money for such products will be refunded in compliance with our Returns Policy. Please be aware that the expenses incurred by the return of the product derived from the withdrawal, will not be borne by us, but will be borne solely by the consumer.
Your right to withdraw from the Contract will apply exclusively to those products returned in the same conditions you received them. You must also include all the instructions, documents, promotional product and packaging of the products. No refund will be made if the product has been used or if it has suffered any damage. Thus, you must be careful with the product(s) while in your possession.
Please treat the product with reasonable care while in your possession and keep the original packages and boxes in case of return. No refund will be made if the product is not returned in the original box with the same content as it was sent.
This provision does not affect the rights granted to the consumer by the regulation in force.
Unless extraordinary circumstances concur, we will try to send your order of the product(s) listed in the Shipment Confirmation before the delivery date shown in the Shipping Policy or, if no delivery date is specified, within 5 working days to be counted from the date of the Shipment Confirmation.
The delay may be due to the following reasons:
- Unforeseen circumstances; or
- Delivery area;
Should we not be able to comply with the delivery date for any reason, we will inform you of this circumstance and we will give you the option to go ahead with the purchase setting a new delivery date or cancel the order with the full refund of the amount paid. In any case, please note that we do not deliver on Saturdays or Sundays.
For the purposes of these Conditions, we will consider the “delivery” has taken place or the product(s) have been “delivered” at the time of signing their receipt at the agreed delivery address.
8. Delivery Failure
If we cannot deliver the order after two attempts, we will leave a note explaining where your package is and how to collect it from the corresponding Courier Company. If you cannot be at the delivery address at the agreed time, please contact us in order to arrange delivery for another day.
9. Risk and property transfer
The risks of the products will become your liability at the moment they are delivered.
You will obtain the ownership of the products when we receive the full payment for all the related outstanding amounts, including shipping costs, or at the time of delivery (as defined in clause 7), should this take place afterwards.
10. Price and payment
The Price of the products will be that stipulated at each time in our website, except in those cases of manifest error. Although we endeavour to ensure that the prices listed in our website are correct, errors may occur. Should we discover an error in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we cannot manage to contact you, the order will be considered cancelled and the full amounts disbursed will be refunded.
We will not be obliged to provide the product(s) at the wrong price (even if the Shipment Confirmation has been sent) if the error in the price is obvious and unequivocal and might reasonably have been acknowledged by you as an incorrect price.
Prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as stated on our Shipping and Returns page.
Prices may vary at any time, but (except as stated above) the possible changes will not affect the orders for which we have already sent a Shipping Confirmation.
Once you have chosen your purchases, all the items you want to purchase will have been added to your shopping basket and the next step will be to process the order and make the payment. To do this:
- Clic on the "Shopping Cart" icon in the top corner.
- Clic the “Checkout” button.
- Fill in or check the contact information, the details of your order, the address you wish to have your order sent to, and the address our invoice should be sent to.
- Clic the "Checkout"button.
- Enter your credit card or your Paypal account details.
- 6. Clic on "Authorize Payment".
You may pay with Visa, Mastercard and PayPal. To minimize the risk of unauthorized access, your credit card details will be encripted.
If your payment method is Paypal, the charge in your account will be made at the moment we confirm your order
By clicking "Authorize Payment" you are confirming that the credit card is yours.
Credit cards will be subject to checks and authorizations by the credit card company, but should that company not authorize the payment, we will not accept responsibility for any delay or failure to deliver and we will not be able to formalize any Contract with you.
11. Returns Policy
Returns in the exercise of the right to cancel the purchase.
General policy: If you wish to withdraw from the Contract within the period indicated in clause 6, you may return the goods to us by post, courier or at any of our shops. You must return the goods in the same package you received it, following the instructions you will find in the section “Returns” in our website. You will be liable for the cost involved in returning the products. Please note that if you decide to return the items to us collect, we will be entitled to reject that return, or deduct the costs generated by this shipment from the full refund.
Should you have any doubt you may contact us through the form in our website or accessing your customer account.
Please note that, in order to accept your return, it is essential to send the article including its original packaging apart from the instructions, documentation and wrappings that might accompany it.
After examining the item we will inform you whether you are entitled to the refund of the amount paid for the returned products. Such refund will be made as soon as possible and, in any case, within 30 days since the reception of the product in our facilities. This purchase voucher will be available in your customer area.
The shipping costs disbursed by the client for the purchase will not be refundable under any circumstances, as the service has already been enjoyed. The shipping costs for the return of the products will be borne by the client.
The return of those products which are not in the same conditions as when they were delivered or have been used beyond the mere opening of the product will not be accepted.
Returns of faulty products
In those cases where you consider the product upon delivery does not adjust to the terms featured in the Contract, you must contact us immediately through our contact form providing the product details as well as a description of the damage in them and we will inform you how to proceed.
We will carefully examine the returned product and we will inform you via email, within a reasonable period, if the return or replacement thereof (should it be the case) is accepted. The return or replacement of the product will be made as soon as possible, and, in any case, within 30 days since the date when we send you an email confirming the return or replacement of the non conforming item.
The amounts paid for those products that are returned for some flaw or fault, when it actually exists, will be fully refunded, including the shipping costs incurred to deliver the item to you as well as the expenses involved in the return of the faulty product. The amount will be credited on the same payment method used for the purchase.
The rights acknowledged by the regulation in force are granted.
12. Liability and disclaimer
Our liability in relation to any product purchased in our website will be strictly limited to the purchase price of that product.
Nothing in these Purchase Conditions excludes nor limits our responsibility in the following cases:
- In case of death or personal injuries caused by our negligence;
- In case of fraud or falsification; or
- In any occasion where it would illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
Notwithstanding the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we will not accept any liability for indirect damages that occur as a side effect of losses (including negligence), breach of contract or others, even if they could have been foreseen, including but not limited to the following:
- loss of income or sales;
- loss of business;
- loss of profits or loss of contracts
- loss of anticipated savings;
- loss of data; and
- loss of management time or office hours.
Due to the open nature of this website and to the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and safety of the information transmitted or obtained through this website unless the contrary is expressly stated in it.
All the product descriptions, information and materials featured on this website are provided “in the state in which they are found” and without express, implied or otherwise warranted guarantees.
To the extent possible, as permitted by law, we exclude all guarantees, except for those guarantees that cannot be legitimately denied to consumers
The provisions of this clause shall not affect your rights acknowledged by law as a consumer, or your right to withdraw from the Contract.
13. Intellectual Property
You acknowledge and agree that all copyright, trademark and other intellectual property rights over the materials or contents contributed as part of the website correspond at all times to us or to those who granted us license to use. You may use such material only in the manner expressly authorized by us or licensed to us. This will not prevent you from using this website to the extent necessary to copy the information about your order or contact information.
14. Written Communications
The applicable regulations require that part of the information or communications that we send you are in writing. By using this website, you agree that most of the communications with us are electronic. We will contact you by email or we will provide you information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contract, notification, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights acknowledged by law.
We may send you communications either by email or to the postal address provided at the time of placing an order.
Notices will be considered received and correctly made 24 hours after an email has been sent or three days after the posting date of any letter. In order to prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was properly stamped and that it was properly delivered by mail or in a mailbox and, in the case of an email, that it was sent to the email address provided by the recipient.
16. Assignment of rights and obligations
The Agreement between you and us is binding for both you and us, as well as for our respective successors and assignees.
You may not transfer, assign, encumber or otherwise transfer a Contract or any rights or obligations arising therefrom in your favor or for you, without obtaining our prior written consent.
We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any rights or obligations arising therefrom in our favour or for us, at any time during the term of the Agreement. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect your rights as consumers recognized by law or will cancel, reduce or otherwise limit the express or implied warranties we may have granted.
17. Events out of our control
We will not be liable for any breach or delay in the performance of any of the obligations we assume under a Contract, the cause of which is due to events beyond our reasonable control ("Force Majeure").
The Causes of Force Majeure shall include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and shall include the following (without limitation):
- Strikes, lockouts or other measures of protest.
- Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations.
- Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
- Impossibility to use trains, ships, airplanes, motor transports or other means of transport, public or private.
- Impossibility to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of other governments.
- Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.
Our obligation to comply under any Contract will be understood to be suspended during the period in which the Force Majeure continues, and we will have an extension in the term to fulfil our obligation during that period. We will use all reasonable means to terminate the Cause of Force Majeure or to find a solution by which we may perform our obligations under the Contract in spite of the Cause of Force Majeure.
If, during the term of a Contract, we fail to insist on strict compliance with any of the obligations assumed under it or any of the present Conditions, or if we fail to exercise any of the rights or resources we are entitled to exercise or to intervene pursuant to such Contract or these Conditions, such fact shall not constitute a waiver of such rights or resources nor shall it relieve you from complying with such obligations.
The waivers we make to enforce compliance shall not constitute a waiver on our part to require further compliance.
No waiver by us of any of the present Conditions will take effect, unless expressly stipulated that it is a waiver and is communicated to you in writing in accordance with the provisions in the section of Notifications above.
If any of these Conditions or any provision of a Contract are considered to be invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.
20. Contract integrity
These Terms and any document expressly referred to herein constitute the entire agreement between you and us in relation to the subject matter of the Contract and supersede any other pact, agreement or prior promise entered into between you and us verbally or in writing.
You and us both acknowledge to have agreed to enter into this Agreement without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of us prior to such Contract, except for that expressly mentioned in these Conditions
Neither of us shall have resources against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such uncertain statement has been made fraudulently) and the sole resource available for the other party will be for breach of contract in accordance with the provisions of these Conditions.
21. Our right to amend these conditions
We have the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the moment you make each order, except if by law or decision of governmental agencies we must make changes in such policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.
22. Applicable legislation and jurisdiction
Contracts for the purchase of products through our site will be governed by Spanish law.
Any controversy that arises or relates to such contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts.
If you are contracting as a consumer, nothing in this clause will affect the rights that as such the current legislation acknowledges you.